Exchange and Return Policy for the SA Sooster Foundation Online Store
At the Sooster Foundation online store, we value our customers and strive to provide a seamless shopping experience. If, for any reason, you wish to return or exchange an item, we adhere to standard e-commerce practices to make the process straightforward and transparent.
Right to Return Items
When purchasing items from our online store, you have the right to withdraw from the purchase within 14 days of receiving the item. This applies to all items except:
• Products made to order or tailored to individual customer requirements.
• Items that cannot be returned for hygiene or sanitary reasons (e.g., cosmetics or underwear, if the packaging has been opened).
• Items with an imminent expiration date.
Conditions for Returns
To be eligible for return, the item must:
• Be in its original packaging.
• Show no signs of use.
• Be accompanied by a receipt or proof of purchase.
If the item is damaged or its packaging is compromised, we reserve the right to refuse the return or offer partial reimbursement.
How to Process a Return
1. Contact Us: Reach out via the contact form on our website or email us with your order number and the reason for the return.
2. Package the Item: Ensure the item is securely packed to avoid damage during transportation.
3. Send the Item: Return the item to the address provided in the instructions from our support team.
Refunds
Once we receive and inspect the returned item, we will issue a refund within 14 business days. Refunds will be processed using the same payment method used for the original transaction.
Item Exchanges
If you wish to exchange an item, such as for a different size or color, follow the same procedure as for returns, specifying in your request that you want an exchange.
Who Covers Return Shipping Costs?
• If the return is due to a defect or an error on our part, we will cover the return shipping costs.
• If you are returning an item for personal reasons (e.g., the size or color didn’t suit you), the shipping costs are the responsibility of the customer.
Contact Information
If you have any questions about returning or exchanging items, our support team is always ready to assist. Contact us through the form on our website or via the phone number provided.
At the Sooster Foundation, we strive to make your shopping experience convenient and secure, and we are always here to help resolve any issues!